Claims Manager

Apply now Job no: 493185
Work type: Permanent - Full Time, Permanent - Part Time
Location: Brisbane CBD
Categories: Claims Advisor

Opportunities available to support injured workers return to work as a Claims Manager! Be connected to meaningful work.

WorkCover Queensland is committed to making a positive difference to people’s lives. Our purpose is simple: we partner with and support our customers to keep Queenslanders working. Our customers are at the heart of everything we do. We aim to understand our customers deeply to deliver valued experiences and tailored solutions. Our people are connected to purpose and we’re creating an environment that inspires them to make a difference.

About the role:

As a Claims Manager, you will facilitate the rehabilitation and return to work of customers with physical and mental injuries sustained at work. You will build influential relationships with a range of stakeholders including allied health providers, employers and injured workers to achieve positive, early return to work outcomes.

About you:

  • A customer experience superstar
  • Stay resilient under pressure in challenging situations
  • Strong decision maker with excellent time management skills
  • An outstanding team player who proactively assists to solve problems
  • Experience in a similar role (case management, insurance, health, retail/relationship management environment)
  • Relevant tertiary qualifications within health, psychology, business or law are desirable


  • Competitive salary and access to banked time (up to 2 banked days per month)
  • Regular training, promotion and secondment and opportunities within a large and successful organisation
  • Study assistance and leadership development programs.
  • Great CBD location, close to all public transport and dining locations
  • Hybrid (work from home up to 5 days per fortnight) and flexible working options
  • An organisation that prioritises workplace culture, job satisfaction and work-life balance
  • End of trip facilitates to cycle or jog into work.
  • Dedicated wellness program offering discounted private health insurance and an Employee Assistance Program

If you want to join a leading organisation that invests in its people whilst providing the opportunity to positively impact the lives of others every day, take the next step and apply today. Please note, successful candidates will commence in the position from June, August, September 2024.

We are committed to finding amazing people to fill our vacancies but acknowledge that some standard recruitment processes do not always allow people, especially those from marginalised groups to shine. If there are any adjustments we can make or support we can offer in our recruitment process that will enable you to best present yourself and fully demonstrate your capability, please let us know how.   

Pre-employment checks will be conducted on all prospective employees. This will include a Right to Work in Australia Check, Police Check, Education Check, Reference Check and where appropriate a Visa Check. The information provided will be treated as confidential in accordance with the Information Privacy Act 2009 (Qld). 

WorkCover Queensland is committed to building a safe and respectful workplace, celebrating difference and where all of our people feel included. Through our Diversity Council Australia membership, Reflect Reconciliation Action Plan, Age and Work Strategy and profile as a Work180 Endorsed Employer for Women, we continue to strive to do better for all of our people, and the Queensland community. 

Aboriginal and Torres Strait Islander people are encouraged to apply!  

Advertised: E. Australia Standard Time
Applications close:

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