At WorkCover Queensland our vision is to be the best worker’s compensation insurer, to make a positive difference to people’s lives and to keep Queenslanders working. Our flexible work environment allows you to be your best every day and contribute to the big picture.  

Our organisation is made up of individuals who collaborate and seek to engage others, working together as One Team. We embrace diversity and value people who bring personal energy and authenticity to everything they do. If you’re someone with a strong values-oriented compass and you want to achieve sustainable outcomes, you will find a great community at WorkCover.  

You’ll contribute to: 

• Lead, coach, and mentor a New Claims team to ensure that performance indicators and objectives are achieved, and the team is successfully managed through organisational change 

• Provide support to deliver quality and timely decisions on new workers' compensation claims 

• Develop, encourage, and implement strategies for work practice improvements 

• Manage customer feedback and escalations and provide feedback and coaching to team members 

• Work as a collaborative member of the WorkCover leadership team, engaging across Portfolios and Divisions, sharing knowledge and learning with peers, providing feedback on initiatives and championing the success of others. 

A bit about you: 

• Ability to create a team culture that allows people to grow and develop 

• Proven ability to lead a team to achieve goals and build mutually rewarding relationships between members 

• Ability to interact and empathise with customers to understand their position and how we can best deliver outcomes for them 

• Demonstrated ability to provide constructive feedback and guidance in a positive manner 

• A proven ability to effectively plan and think ahead with the ability to organise responsibilities, meet deadlines and maximise work output 

A bit about us: 

Working in a collaborative team environment within a supportive and engaged organisation, you’ll enjoy a hybrid work model, access to personalised learning and development opportunities and the holistic support of our health and wellbeing program. We offer industry competitive salaries, a generous superannuation scheme (including co-contribution) and study assistance. You can find out more about our Employee Benefits by visiting Working at WorkCover Qld.  
 
How do I apply?