WorkCover Queensland is entering an exciting new chapter, guided by a renewed strategic focus and strong executive leadership shaping our 2030 Strategy. We’re embarking on an enterprise-wide transformation to strengthen our impact and continue making a positive difference in people’s lives.

What You’ll Do

Reporting to the ServiceNow Lead, you’ll play a key role in evolving our ServiceNow ecosystem - designing and delivering platform enhancements that connect people, processes and data. You’ll work across diverse integrations and new capabilities, building scalable solutions, expanding automation and improving user experience. By strengthening platform performance and driving continuous improvement, you’ll help shape the future of Service Management at WorkCover Queensland within a collaborative, growth‑focused digital team.

What We’re Looking For

• Strong experience designing, developing and enhancing ServiceNow applications and workflows
• Technical proficiency in JavaScript, Glide Scripting, HTML/CSS, AJAX, AngularJS, Apache Jelly and Service Portal/UI development
• Comfortable working within Agile, SCRUM and SDLC frameworks
• Experience with API integrations, Flow Designer, Service Graph Connectors and Integration Hub
• Ability to manage MID Servers across on‑premises and cloud environments
• Strong problem-solving skills and confidence resolving escalations
• Clear communicator who can collaborate across technical and business teams
• Ability to balance priorities and maintain a secure, stable, compliant platform
• A continuous improvement mindset and a focus on delivering practical value

What You’ll Bring

• Strong experience ensuring platform security, stability, and high‑performance operations.
• Tertiary qualifications in IT or a related field
• ITIL v3+ and strong service management fundamentals ServiceNow Certified System Administrator (essential)
• CIS: ITSM, with any additional CIS certs a big plus
• 3+ years’ hands‑on ServiceNow development experience
• Proven capability across CMDB, CSDM, Virtual Agent, Portals, Flow Designer, Workspaces, Performance Analytics and custom integrations
• Sharp organisation, planning and communication skills
• Collaborative, proactive and committed to delivering high‑quality outcomes

A Bit About Us

Our vision is to be the best workers’ compensation insurer, making a positive difference to people’s lives and keeping Queenslanders working. We turn care into action, act with integrity, and work together to unlock what’s possible. If you value empathy, collaboration, and continuous improvement, you’ll find a great community at WorkCover. 

Working in a collaborative team environment within a supportive and engaged organisation, you’ll enjoy a hybrid work model, access to personalised learning and development opportunities and the holistic support of our health and wellbeing program. We offer industry competitive salaries, a generous superannuation scheme (including co-contribution) and study assistance. You can find out more about our Employee Benefits by visiting Working at WorkCover Qld. 

How do I apply?

If this sounds like you, we’d love to hear from you. Applications close Friday 13th March at 5pm.  

We are committed to ensuring WorkCover reflects the diversity of the Queensland community. We welcome applications from First Nations peoples, members of the LGBTQIA+SB community, people of all ages, people who are neurodivergent, people with disability, and people from culturally and linguistically diverse backgrounds.

To ensure you have the best and most inclusive experience, please let us know if you require any reasonable adjustments or accommodations to help you confidently showcase your skills and potential. You can contact us at recruitment@workcoverqld.com.au or let our recruitment team know during your conversation with them.

Pre-employment checks will be conducted on all prospective employees. This includes a Right to Work in Australia Check, Police Check, Education Check, Reference Check, and where appropriate a Visa Check. The information provided will be treated as confidential in accordance with the Information Privacy Act 2009 (Qld).