WorkCover Queensland is entering an exciting new chapter, guided by a renewed strategic focus and strong executive leadership shaping our 2030 Strategy. We’re embarking on an enterprise-wide transformation to strengthen our impact and continue making a positive difference in people’s lives.
The Opportunity
This is an opportunity to take ownership of complex physical and psychological injury, rehabilitation and return-to-work matters while influencing broader recovery outcomes across the organisation. You'll manage end-to-end claims and RTW processes, prepare and coordinate high-quality employer responses for complex psychosocial and workers' compensation matters, and apply legislative requirements to support timely, compliant decision-making. Working within critical response timeframes, you'll conduct thorough information gathering, lead case conferences, and partner with leaders, insurers, providers and treating practitioners to achieve safe, sustainable return-to-work outcomes. You'll also proactively identify and address recovery barriers and stakeholder concerns before they escalate into broader employee relations or complaint matters.
While the core focus of the role is complex claims and rehabilitation management, you'll also play a key role in strengthening organisational capability and improving recovery outcomes more broadly. Working closely with Safety, People and business stakeholders, you'll provide specialist advice, coach leaders on injury management, psychosocial risk and reasonable adjustments, analyse claims data and emerging trends, and support governance activities, audits and control reviews that strengthen injury management practices. Through early intervention initiatives and evidence-based recommendations, you'll help shape preventative strategies that enhance employee recovery experiences and reduce future risk.
About You
You are an experienced rehabilitation, injury management or return-to-work specialist with a strong understanding of workers' compensation legislation and employer obligations. You bring proven experience managing complex and sensitive claims, including psychological injury matters, and are skilled at gathering information, balancing competing priorities and applying sound judgement to achieve positive outcomes within tight timeframes.
You are equally comfortable influencing senior stakeholders as you are coaching frontline leaders and mentoring colleagues. With a proactive, solutions-focused approach, you use data, insights and evidence-based practices to identify recovery barriers, improve processes and drive early intervention strategies that support both employees and the broader organisation.
Why Join Us
Our vision is to be the best workers’ compensation insurer, making a positive difference to people’s lives and keeping Queenslanders working. At WorkCover, we deliver with heart, own our outcomes, work best together and stay open to what’s possible - and we’re looking for people who share these values
When you join us, you’ll benefit from:
- A purpose‑driven organisation where your work genuinely makes a positive impact on Queenslanders’ lives
- A collaborative and supportive team environment that values empathy, trust and working together
- Hybrid work arrangements that support flexibility and work–life balance
- Personalised learning and development opportunities to support your growth and career progression
- A holistic health and wellbeing program designed to support you both professionally and personally
- Industry‑competitive salaries
- A generous superannuation scheme, including co‑contribution
- Study assistance to support ongoing education and professional development
You can find out more about what it’s like to work with us by visiting Working at WorkCover Qld.
How do I apply?
If this sounds like you, we’d love to hear from you. Applications close 10am Wednesday 30th September 2026.
We are committed to ensuring WorkCover reflects the diversity of the Queensland community. We welcome applications from First Nations peoples, members of the LGBTQIA+SB community, people of all ages, people who are neurodivergent, people with disability, and people from culturally and linguistically diverse backgrounds.
Acceptance of applications submitted after advertising closes is at the discretion of the selection panel.
To ensure you have the best and most inclusive experience, please let us know if you require any reasonable adjustments or accommodations to help you confidently showcase your skills and potential. You can contact us at recruitment@workcoverqld.com.au or let our recruitment team know during your conversation with them.
Pre-employment checks will be conducted on all prospective employees. This includes a Right to Work in Australia Check, Police Check, Education Check, Reference Check, and where appropriate a Visa Check. The information provided will be treated as confidential in accordance with the Information Privacy Act 2009 (Qld). All permanent appointments are subject to a probationary period in accordance with our policy.
