WorkCover Queensland is entering an exciting new chapter, guided by a renewed strategic focus and strong executive leadership shaping our 2030 Strategy. We’re embarking on an enterprise-wide transformation to strengthen our impact and continue making a positive difference in people’s lives.
The Opportunity
Customer Communications Template Designer
Build the communications that support Queensland workers and employers when it matters most.
We’re looking for an experienced Customer Communications Template Designer to help transform how we communicate with our customers.
You'll turn business and content requirements into customer correspondence solutions across print, email, PDF and digital channels. Using an enterprise Customer Communications Management (CCM) platform, you'll configure templates, business rules, dynamic content and personalisation logic that support customer communications at scale.
This is an opportunity to help establish a new enterprise customer communications capability. You'll bring practical experience from CCM implementations or operational environments and help shape templates, standards and ways of working as the capability grows.
What you’ll do
You’ll work in the communication layer of the CCM platform to:
- Configure customer correspondence, templates, reusable components and content assets within an enterprise CCM platform.
- Develop and maintain dynamic content, business rules, personalisation logic and correspondence workflows.
- Test communications for accuracy, accessibility and consistent rendering
- Manage templates across their full lifecycle
- Resolve template issues and improve quality, maintainability and reuse.
- Help establish template standards, governance and reusable design approaches.
- Work with communication, business, customer experience, design, technology and vendor teams to deliver and continuously improve customer communications.
About You
You’ll have:
- Experience configuring and developing customer correspondence solutions in an enterprise CCM platform.
- Experience with template configuration, document composition, dynamic content and business rules, personalisation and multi-channel outputs within a CCM environment.
- Experience translating business requirements into scalable correspondence solutions.
- Experience testing, troubleshooting and optimising customer communications before release.
- Experience working through CCM implementations, platform migrations or capability uplift programs.
- An understanding of how correspondence solutions integrate with business and technology systems.
- Strong attention to detail and a commitment to brand and communication quality.
- The ability to work effectively with communication, business, customer experience, technology and vendor teams.
Experience configuring correspondence solutions in enterprise CCM platforms such as Quadient Inspire, OpenText Exstream, SmartCOMM, Papyrus or equivalent platforms is highly desirable.
Experience in insurance, financial services, government, health, utilities or another regulated environment would be valuable.
Relevant qualifications or training are welcome, but practical experience matters most.
We're building this capability and don't expect every process or standard to already be in place. We're looking for someone who enjoys improving the way things work, sharing practical experience and helping establish good practices as the capability grows.
Why Join Us
Our vision is to be the best workers’ compensation insurer, making a positive difference to people’s lives and keeping Queenslanders working. At WorkCover, we deliver with heart, own our outcomes, work best together and stay open to what’s possible - and we’re looking for people who share these values
When you join us, you’ll benefit from:
- A purpose‑driven organisation where your work genuinely makes a positive impact on Queenslanders’ lives
- A collaborative and supportive team environment that values empathy, trust and working together
- Hybrid work arrangements that support flexibility and work–life balance
- Personalised learning and development opportunities to support your growth and career progression
- A holistic health and wellbeing program designed to support you both professionally and personally
- Industry‑competitive salaries
- A generous superannuation scheme, including co‑contribution
- Study assistance to support ongoing education and professional development
You can find out more about what it’s like to work with us by visiting Working at WorkCover Qld.
How do I apply?
If this sounds like you, we’d love to hear from you. Applications close 10am Friday 2nd October 2026.
We are committed to ensuring WorkCover reflects the diversity of the Queensland community. We welcome applications from First Nations peoples, members of the LGBTQIA+SB community, people of all ages, people who are neurodivergent, people with disability, and people from culturally and linguistically diverse backgrounds.
Acceptance of applications submitted after advertising closes is at the discretion of the selection panel.
To ensure you have the best and most inclusive experience, please let us know if you require any reasonable adjustments or accommodations to help you confidently showcase your skills and potential. You can contact us at recruitment@workcoverqld.com.au or let our recruitment team know during your conversation with them.
Pre-employment checks will be conducted on all prospective employees. This includes a Right to Work in Australia Check, Police Check, Education Check, Reference Check, and where appropriate a Visa Check. The information provided will be treated as confidential in accordance with the Information Privacy Act 2009 (Qld). All permanent appointments are subject to a probationary period in accordance with our policy.
