WorkCover Queensland is entering an exciting new chapter, guided by a renewed strategic focus and strong executive leadership shaping our 2030 Strategy. We’re embarking on an enterprise-wide transformation to strengthen our impact and continue making a positive difference in people’s lives.
The Opportunity
As a Claims Advisor, you will manage a portfolio of workers' compensation claims and support customers throughout their recovery and return-to-work journey. Working closely with employers, healthcare providers and injured workers, you will play a key role in facilitating positive return-to-work outcomes.
In this role, you will:
• Manage a diverse portfolio of claims, including physical and psychological injury claims
• Build relationships with injured workers, employers, medical professionals and allied health providers
• Make informed decisions by interpreting medical information and applying legislation and policy
• Balance competing priorities in a fast-paced, phone-based environment while delivering positive customer outcomes
About You
• Customer-focused professional with a passion for helping others
• Resilient and composed in challenging situations
• Strong critical thinking, problem-solving and decision-making skills
• Exceptional administrative skills and attention to detail, with the ability to maintain clear, accurate and timely documentation
• Excellent organisational and time management skills, with the ability to autonomously manage competing priorities
• Strong communication and relationship-building skills, with experience managing multiple stakeholders
• Collaborative team member who proactively contributes to solutions
• Experience in case management, insurance, health, customer service or relationship management environments
• Relevant tertiary qualifications in health, psychology, business or law are advantageous
Why Join Us
Our vision is to be the best workers’ compensation insurer, making a positive difference to people’s lives and keeping Queenslanders working. At WorkCover, we deliver with heart, own our outcomes, work best together and stay open to what’s possible - and we’re looking for people who share these values.
When you join us, you’ll benefit from:
• A purpose driven organisation where your work genuinely makes a positive impact on Queenslanders’ lives
• A collaborative and supportive team environment that values empathy, trust and working together
• Hybrid work arrangements that support flexibility and work–life balance
• Personalised learning and development opportunities to support your growth and career progression
• A holistic health and wellbeing program designed to support you both professionally and personally
• Industry competitive salaries
• A generous superannuation scheme, including co-contribution
• Study assistance to support ongoing education and professional development
You can find out more about what it’s like to work with us by visiting Working at WorkCover Qld.
How do I apply?
If this sounds like you, we’d love to hear from you. Please note: As part of our recruitment process, shortlisted candidates will be required to attend a collaborative three-hour in-person Information and Interview session on a specified date.
We are committed to ensuring WorkCover reflects the diversity of the Queensland community. We welcome applications from First Nations peoples, members of the LGBTQIA+SB community, people of all ages, people who are neurodivergent, people with disability, and people from culturally and linguistically diverse backgrounds.
To ensure you have the best and most inclusive experience, please let us know if you require any reasonable adjustments or accommodations to help you confidently showcase your skills and potential. You can contact us at recruitment@workcoverqld.com.au or let our recruitment team know during your conversation with them.
Pre-employment checks will be conducted on all prospective employees. This includes a Right to Work in Australia Check, Police Check, Education Check, Reference Check, and where appropriate a Visa Check. The information provided will be treated as confidential in accordance with the Information Privacy Act 2009 (Qld). All permanent appointments are subject to a probationary period in accordance with our policy.
