WorkCover Queensland is entering an exciting new chapter, guided by a renewed strategic focus and strong executive leadership shaping our 2030 Strategy. We’re embarking on an enterprise-wide transformation to strengthen our impact and continue making a positive difference in people’s lives.
The Opportunity
As a Service Desk Analyst, you’ll be the first point of contact for IT support across WorkCover, delivering high-quality, timely assistance to our people online, over the phone and face to face. You’ll manage and resolve incidents and service requests efficiently, ensuring a seamless experience in line with agreed service levels and a strong customer-first mindset.
This role goes beyond simply fixing issues, you’ll take the time to understand underlying problems, applying critical thinking and sound judgement to determine priority and business impact. Whether resolving matters yourself or escalating to the appropriate teams, you’ll maintain ownership from start to finish, ensuring clear communication and a positive customer experience throughout.
You’ll be part of a collaborative and energetic team environment, supporting a range of technologies. With new technologies being introduced across the business, this is a great opportunity to continuously learn and grow your technical skillset.
About You
You’re someone who genuinely enjoys helping others and takes pride in delivering excellent customer service. You bring a positive attitude, strong communication skills, a willingness to learn;
- A customer-first mindset with professional, clear communication
- Curiosity and a desire to understand the root cause of issues, not just the quick fix
- Adaptability and flexibility in a changing, fast-paced environment
- A proactive approach to learning and developing new skills
- A strong work ethic, reliability, and team-oriented attitude
- The ability to prioritise tasks effectively
- Availability to work rostered shifts between 7:00am – 5:00pm to ensure coverage
You’ll thrive in a vibrant, supportive team where people enjoy what they do, work collaboratively, and aren’t afraid to have a laugh along the way.
Why Join Us
Our vision is to be the best workers’ compensation insurer, making a positive difference to people’s lives and keeping Queenslanders working. At WorkCover, we deliver with heart, own our outcomes, work best together and stay open to what’s possible - and we’re looking for people who share these values
When you join us, you’ll benefit from:
- A purpose‑driven organisation where your work genuinely makes a positive impact on Queenslanders’ lives
- A collaborative and supportive team environment that values empathy, trust and working together
- Hybrid work arrangements that support flexibility and work–life balance
- Personalised learning and development opportunities to support your growth and career progression
- A holistic health and wellbeing program designed to support you both professionally and personally
- Industry‑competitive salaries
- A generous superannuation scheme, including co‑contribution
- Study assistance to support ongoing education and professional development
You can find out more about what it’s like to work with us by visiting Working at WorkCover Qld.
How do I apply?
If this sounds like you, we’d love to hear from you. Applications close 4pm Thursday 2nd July 2026.
We are committed to ensuring WorkCover reflects the diversity of the Queensland community. We welcome applications from First Nations peoples, members of the LGBTQIA+SB community, people of all ages, people who are neurodivergent, people with disability, and people from culturally and linguistically diverse backgrounds.
Acceptance of applications submitted after advertising closes is at the discretion of the selection panel.
To ensure you have the best and most inclusive experience, please let us know if you require any reasonable adjustments or accommodations to help you confidently showcase your skills and potential. You can contact us at recruitment@workcoverqld.com.au or let our recruitment team know during your conversation with them.
Pre-employment checks will be conducted on all prospective employees. This includes a Right to Work in Australia Check, Police Check, Education Check, Reference Check, and where appropriate a Visa Check. The information provided will be treated as confidential in accordance with the Information Privacy Act 2009 (Qld). All permanent appointments are subject to a probationary period in accordance with our policy.
