WorkCover Queensland is entering an exciting new chapter, guided by a renewed strategic focus and strong executive leadership shaping our 2030 Strategy. We’re embarking on an enterprise-wide transformation to strengthen our impact and continue making a positive difference in people’s lives.

The Opportunity 

We’re seeking compassionate and customer-focused individuals to join our team as Customer Support Representative. You’ll play a vital role in assisting customers with policy queries and work-related injury claims.

• Provide exceptional customer service, ensuring prompt and efficient resolution of enquiries  
• Accurately process requests and identify opportunities for process improvement  
• Collaborate with diverse teams to deliver seamless customer experiences  
• Demonstrate critical thinking to understand complex insurance policies and legislative requirements  
• Adapt to fluctuating workloads, remaining flexible and agile during peak periods  
• Handle sensitive and challenging conversations with empathy and understanding

About You 

•  Previous experience in a customer-centric role, ideally within insurance or a high-volume call centre  
• Strong communication and interpersonal skills, with the ability to build rapport and trust with customers  
• A keen eye for detail and accuracy, with the ability to work efficiently under pressure  
• A passion for helping others and a commitment to delivering outstanding customer service

Why Join Us

Our vision is to be the best workers’ compensation insurer, making a positive difference to people’s lives and keeping Queenslanders working. At WorkCover, we deliver with heart, own our outcomes, work best together and stay open to what’s possible - and we’re looking for people who share these values 

When you join us, you’ll benefit from: 

• A purpose‑driven organisation where your work genuinely makes a positive impact on Queenslanders’ lives 

• A collaborative and supportive team environment that values empathy, trust and working together 

• Hybrid work arrangements that support flexibility and work–life balance 

• Personalised learning and development opportunities to support your growth and career progression 

• A holistic health and wellbeing program designed to support you both professionally and personally 

• Industry‑competitive salaries 

• A generous superannuation scheme, including co‑contribution 

• Study assistance to support ongoing education and professional development 

You can find out more about what it’s like to work with us by visiting Working at WorkCover Qld.   

How do I apply?

If this sounds like you, we’d love to hear from you. Applications close 4pm Monday 29^th June 2026. 

We are committed to ensuring WorkCover reflects the diversity of the Queensland community. We welcome applications from First Nations peoples, members of the LGBTQIA+SB community, people of all ages, people who are neurodivergent, people with disability, and people from culturally and linguistically diverse backgrounds. 

Acceptance of applications submitted after advertising closes is at the discretion of the selection panel. 

To ensure you have the best and most inclusive experience, please let us know if you require any reasonable adjustments or accommodations to help you confidently showcase your skills and potential. You can contact us at recruitment@workcoverqld.com.au or let our recruitment team know during your conversation with them. 

Pre-employment checks will be conducted on all prospective employees. This includes a Right to Work in Australia Check, Police Check, Education Check, Reference Check, and where appropriate a Visa Check. The information provided will be treated as confidential in accordance with the Information Privacy Act 2009 (Qld). All permanent appointments are subject to a probationary period in accordance with our policy.