WorkCover Queensland is entering an exciting new chapter, guided by a renewed strategic focus and strong executive leadership shaping our 2030 Strategy. We’re embarking on an enterprise wide transformation to strengthen our impact and continue making a positive difference in people’s lives.

What You’ll Do

Reporting to the Lead ServiceNow, you’ll play a key role in administering and optimising WorkCover Queensland’s ServiceNow platform. You’ll be responsible for the day-to-day health, configuration and performance of the platform, ensuring it remains secure, stable, compliant and aligned to business needs.

You’ll manage service catalogues, workflows and integrations, supporting data quality and platform governance while partnering closely with ServiceNow developers to deliver enhancements and new capabilities. By coordinating integrations, maintaining catalog items and supporting automation, you’ll help ensure the platform operates smoothly and continues to evolve in line with our enterprise service management roadmap.

Working within a collaborative team, you’ll provide trusted platform administration expertise, support continuous improvement and contribute to a high quality service experience across the organisation.

What We’re Looking For

• Strong experience administering and supporting ServiceNow applications and workflows
• Hands‑on capability across Incident, Change, Problem, Request, CMDB and Knowledge
• Experience building catalog items, flows/workflows and integrations
• Technical skills in JavaScript, Glide Scripting, HTML/CSS and Service Portal or UI development
• Experience managing MID Servers across on premises and cloud environments
• Comfortable working within Agile, SCRUM and SDLC frameworks
• Confident resolving escalations and driving continuous improvement
• Clear communicator able to collaborate across technical and business teams
• A proactive mindset with a focus on stable, secure and high performing platforms

What You’ll Bring

• Tertiary qualifications in IT or a related discipline
• ITIL v3+ (v4 highly desirable) and strong service management fundamentals
• ServiceNow Certified System Administrator (essential)
• CIS: ITSM (essential), with additional CIS certifications highly regarded
• Proven hands on ServiceNow administration or development experience
• Experience across Flow Designer, Service Catalogue, Integration Hub, CMDB and automation
• Strong organisation, problem solving and stakeholder engagement skills
• A collaborative, quality focused approach to delivery

A Bit About Us

Our vision is to be the best workers’ compensation insurer, making a positive difference to people’s lives and keeping Queenslanders working. We turn care into action, act with integrity, and work together to unlock what’s possible. If you value empathy, collaboration, and continuous improvement, you’ll find a great community at WorkCover.   

At WorkCover, we deliver with heart, own our outcomes, work best together and stay open to what’s possible - and we’re looking for people who share these values. Working in a collaborative team environment within a supportive and engaged organisation, you’ll enjoy a hybrid work model, access to personalised learning and development opportunities and the holistic support of our health and wellbeing program. We offer industry‑competitive salaries, a generous superannuation scheme (including co‑contribution) and study assistance. You can find out more about our Employee Benefits by visiting Working at WorkCover Qld. 

How Do I Apply?

If this sounds like you, we’d love to hear from you. Applications close Tuesday 14th April at 5pm.  

We are committed to ensuring WorkCover reflects the diversity of the Queensland community. We welcome applications from First Nations peoples, members of the LGBTQIA+SB community, people of all ages, people who are neurodivergent, people with disability, and people from culturally and linguistically diverse backgrounds.

To ensure you have the best and most inclusive experience, please let us know if you require any reasonable adjustments or accommodations to help you confidently showcase your skills and potential. You can contact us at recruitment@workcoverqld.com.au or let our recruitment team know during your conversation with them.

Pre-employment checks will be conducted on all prospective employees. This includes a Right to Work in Australia Check, Police Check, Education Check, Reference Check, and where appropriate a Visa Check. The information provided will be treated as confidential in accordance with the Information Privacy Act 2009 (Qld).