WorkCover Queensland is entering an exciting new chapter, guided by a renewed strategic focus and strong executive leadership shaping our 2030 Strategy. As part of this transformation, we're building a fresh, modern Capability function and introducing newly created roles that will redefine contemporary learning, coaching, and capability uplift across our Claims division.

We’re seeking a dynamic learning leader ready to take the helm of one of our flagship training academies — someone who can balance strategy with delivery, pressure with poise, and people leadership with operational excellence.

The Onboarding Lead role is a rare opportunity to shape the learning journey of every new starter who enters our claims function, ensuring they’re confident, capable, and set up for success from day one. If you’re energised by leading high‑performing teams, elevating training quality, and driving modern, impactful learning experiences at scale, this role puts you right at the heart of our transformation.

What You’ll Do

• Lead a high-performing team of Claims Capability delivery professionals to deliver, contemporary adult focused learning experiences in alignment with design principles and enterprise standards, building the capability of customer- facing team members. 
• Develop trusted relationships with key internal and external stakeholders to facilitate the successful delivery of business-as-usual outcomes and continuous improvement initiatives.  
• Collaborate with peers to calibrate delivery activities and resources to ensure consistency and alignment. 
• Collaborate with the Workforce Management team to forecast and schedule learning events. 
• Manage the day-to-day team workload and scheduling to ensure consistent delivery against customer expectations. 
• Review participant feedback and learning effectiveness measures to identify improvement opportunities relating to delivery of learning events. 
• Provide strong people leadership through clear goalsetting, coaching, and development, fostering a values driven and continuous improvement team culture while maintaining accurate records and meeting key compliance obligations 
• Support recruitment, onboarding, and development of new team members.
• Implement the resourcing model for Claims Capability Design ensuring sustainable achievement of objectives. 
• Provide relevant updates, insights, and support to leadership including backfill for the Manager Claims Capability

What We’re Looking For

You’re an agile, influential communicator who thrives in environments where no two days look the same. You bring confidence, clarity, and a steady hand to guiding people who are new to skill and new to role, and you know how to lift your team to deliver learning that meets contemporary adult‑learning standards. You’re a natural leader — someone who coaches with purpose, sets high expectations, and inspires others to deliver their best. Above all, you’re driven by the impact great learning can have on people, performance, and culture.

What You’ll Bring

• Tertiary qualification in business or similar discipline. 
• Background in insurance, personal injury, or another regulated, customer facing environment is an advantage
• Training qualification in adult education - Cert IV in Training and Assessment highly regarded.  
• Experience effectively leading a team of learning delivery professionals highly regarded. 
• Demonstrated experience effectively managing competing priorities.  
• Demonstrated experience building trusted, collaborative relationships with peers and other stakeholders. 
• Minimum of 3 years' experience leading customer facing teams in a customer service environment. 

A Bit About Us

Our vision is to be the best workers’ compensation insurer, making a positive difference to people’s lives and keeping Queenslanders working. We turn care into action, act with integrity, and work together to unlock what’s possible. If you value empathy, collaboration, and continuous improvement, you’ll find a great community at WorkCover. 

Working in a collaborative team environment within a supportive and engaged organisation, you’ll enjoy a hybrid work model, access to personalised learning and development opportunities and the holistic support of our health and wellbeing program. We offer industry competitive salaries, a generous superannuation scheme (including co-contribution) and study assistance. You can find out more about our Employee Benefits by visiting Working at WorkCover Qld. 

How do I apply?

If this sounds like you, we’d love to hear from you. Submit your resume and cover letter today! Applications close Monday 2nd March 4pm, with reviews early to mid March.

We are committed to ensuring WorkCover reflects the diversity of the Queensland community. We welcome applications from First Nations peoples, members of the LGBTQIA+SB community, people of all ages, people who are neurodivergent, people with disability, and people from culturally and linguistically diverse backgrounds.

To ensure you have the best and most inclusive experience, please let us know if you require any reasonable adjustments or accommodations to help you confidently showcase your skills and potential. You can contact us at recruitment@workcoverqld.com.au or let our recruitment team know during your conversation with them.

Pre-employment checks will be conducted on all prospective employees. This includes a Right to Work in Australia Check, Police Check, Education Check, Reference Check, and where appropriate a Visa Check. The information provided will be treated as confidential in accordance with the Information Privacy Act 2009 (Qld).