WorkCover Queensland is entering an exciting new chapter, guided by a renewed strategic focus and strong executive leadership shaping our 2030 Strategy. As part of this transformation, we're building a fresh, modern Capability function and introducing newly created roles that will redefine contemporary learning, coaching, and capability uplift across our Claims division.

We’re seeking a seasoned learning design professional who’s ready to shape the future of capability development within our Claims division. This is a rare opportunity to lead the creation of modern, high‑quality learning experiences that genuinely shift capability and confidence across a large, customer‑facing workforce.

As Senior Claims Capability Design Specialist, you’ll be at the forefront of our transformation — designing everything from short, sharp digital micro‑learning to immersive workshops, podcasts, webinars, and contemporary assessment tools that meet industry standards.

If you’re passionate about modern L&D practice, energised by innovation, and excited to influence how hundreds of Queenslanders experience learning at WorkCover, this role offers the scope, creativity, and impact you’re looking for.

What You’ll Do

• Maintain expert knowledge of contemporary adult learning principles and best practice approaches to capability development. 
• Participate relevant communities of practice to drive the consistent application of contemporary L&D standards
• Lead the development and maintenance of relevant claims technical capability frameworks and assessment tools, collaborating with the enterprise L&D team to ensure alignment to the enterprise capability framework.  
• Design, develop and maintain capability solutions to build required technical and claims management capability across customer facing teams, collaborating with technical content owners and the enterprise L&D team to ensure alignment to enterprise capability standards, tools and templates. 
• Undertake Train the Trainer sessions for facilitators involved in delivering capability solutions, conducting periodic observations to ensure solutions are delivered in alignment with design principles and learning objectives. 
• Implement the maintenance plan for relevant capability solutions ensuring they are up to date and effective. 
• Review participant feedback and learning effectiveness measures to continually improve solutions. 
• Mentor Claims Capability Design Specialists, providing advice and guidance as required. 
• Provide general advice across the core Claims team for development of ad-hoc or informal capability interventions. 
• Develop trusted, collaborative relationships with internal and external stakeholders
• Provide backfill support to the Claims Capability Design Lead as needed and contribute to BAU delivery, continuous improvement initiatives

What We’re Looking For

You’re an experienced, forward‑thinking learning designer with a deep understanding of contemporary adult learning, modern curriculum design, and evidence‑based assessment methods. You stay across emerging L&D trends, technologies, and design approaches — and you know how to translate them into practical, engaging solutions that work in a real‑world operational environment.

You’re confident designing end‑to‑end learning experiences across multiple modalities, from digital and self‑paced content to facilitated programs and multimedia learning assets. You bring strong consulting skills, a collaborative mindset, and the ability to mentor others while maintaining high design standards. Most importantly, you’re driven by creating learning that is modern, meaningful, and measurable — the kind that genuinely lifts capability and supports people to perform at their best.

What You’ll Bring

• Minimum of 5 years building effective capability solutions 
• Proven track record of designing and implementing capability development solutions that have delivered tangible, measurable business outcomes. 
• Training qualification in adult education - Cert IV in Training and Assessment (TAE40122 or equivalent mandatory).  
• Tertiary qualification in business or similar discipline highly regarded. 
• Additional study in learning design, digital learning, or capability development is a strong advantage. 
• Background in insurance, personal injury, or another regulated, customer facing environment is an advantage ‑facing environment is an advantage 

A Bit About Us

Our vision is to be the best workers’ compensation insurer, making a positive difference to people’s lives and keeping Queenslanders working. We turn care into action, act with integrity, and work together to unlock what’s possible. If you value empathy, collaboration, and continuous improvement, you’ll find a great community at WorkCover. 

Working in a collaborative team environment within a supportive and engaged organisation, you’ll enjoy a hybrid work model, access to personalised learning and development opportunities and the holistic support of our health and wellbeing program. We offer industry competitive salaries, a generous superannuation scheme (including co-contribution) and study assistance. You can find out more about our Employee Benefits by visiting Working at WorkCover Qld. 

How do I apply?

If this sounds like you, we’d love to hear from you. Submit your resume and cover letter today! Applications close Monday 2^nd March 4pm, with reviews early to mid March.

We are committed to ensuring WorkCover reflects the diversity of the Queensland community. We welcome applications from First Nations peoples, members of the LGBTQIA+SB community, people of all ages, people who are neurodivergent, people with disability, and people from culturally and linguistically diverse backgrounds.

To ensure you have the best and most inclusive experience, please let us know if you require any reasonable adjustments or accommodations to help you confidently showcase your skills and potential. You can contact us at recruitment@workcoverqld.com.au or let our recruitment team know during your conversation with them.

Pre-employment checks will be conducted on all prospective employees. This includes a Right to Work in Australia Check, Police Check, Education Check, Reference Check, and where appropriate a Visa Check. The information provided will be treated as confidential in accordance with the Information Privacy Act 2009 (Qld).