WorkCover Queensland is entering an exciting new chapter, guided by a renewed strategic focus and strong executive leadership shaping our 2030 Strategy. We’re embarking on an enterprise‑wide transformation designed to strengthen our impact and continue making a positive difference in people’s lives.

As part of this evolution, we are seeking an experienced Senior Manager – Employer Relationships & Engagement to join the Employer Group Leadership Team, reporting directly to the General Manager Employer. This newly created role will shape and lead our employer engagement strategy—enhancing how we connect with employers, improving service consistency, and driving outcomes that support safer workplaces, improved claims performance and long‑term scheme sustainability.

If you are a relationship‑focused leader with deep experience in account management, engagement strategy and customer experience uplift, this role offers an exciting and influential opportunity to be at the forefront of WorkCover’s future.

What You’ll Do

• Drive account‑management practices for employer segments and oversee targeted engagement strategies across segments.
• Build trusted relationships with employers and industry groups; lead cross‑functional coordination to improve employer outcomes.
• Champion uplift of customer experience and service consistency, leveraging digital tools, data insights and new ways of working.
• Provide insights on employer trends, risks and performance to senior leaders, and oversee governance, reporting, risk and compliance for employer engagement.
• Implement the resourcing model for the function; nurture a safe, inclusive, high‑performance culture; coach and develop capability as the team grows.
• Lead timely, accurate and insightful reporting for key stakeholders; manage partnerships and procurement in line with frameworks.
• Proactively identify and mitigate risk; manage financial performance to deliver outcomes within scope and budget.

What We're Looking For

You are a confident and experienced leader with a strong background in guiding relationship‑focused or account‑management teams within complex environments. You lead with clarity, build trust quickly and know how to design and shape engagement strategies that elevate customer experience and deliver consistently high‑quality outcomes.

What You’ll Bring

• 5+ years’ senior leadership experience (ideally leading account management teams) with a track record of building new or scaled‑up engagement functions.
• Demonstrated ability to build relationships and trust across diverse internal and external stakeholders; confident engaging with industry groups and employer segments.
• Proven experience developing and executing engagement plans and strategies that uplift customer experience and deliver measurable outcomes.
• Strong judgment navigating multi‑stakeholder environments with competing interests; ability to influence and align around shared priorities.
• High‑level analytical capability to translate data and trends into actionable insights and executive‑ready advice on performance, risks and opportunities.
• Experience overseeing governance, reporting, risk and compliance within a customer or stakeholder engagement context.
• Strength in continuous improvement and service consistency, including the use of digital tools and new ways of working to enhance engagement.
• Comfort leading a team, with the ability to coach, mentor and grow capability as the function scales.
• Background in workers’ compensation, insurance or financial services will be highly regarded (not essential).

A Bit About Us

Our vision is to be the best workers’ compensation insurer — making a positive difference in people’s lives and keeping Queenslanders working. We turn care into action, act with integrity and work together as One Team. If you value purpose, partnership and continuous improvement, you’ll find a great community at WorkCover.

You’ll enjoy a hybrid work model, a supportive leadership environment, personalised learning and development opportunities, and the holistic support of our health and wellbeing program. We also offer industry‑competitive salaries, generous superannuation (including co‑contribution) and study assistance.

How Do I Apply?

If this sounds like you, we’d love to hear from you. Applications close Thursday 19th February at 12pm.

We welcome applications from First Nations peoples, members of the LGBTQIA+SB community, people LGBTQIA+SB community, people of all ages, people who are neurodivergent, people with disability, and people from culturally and linguistically diverse backgrounds.  

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our recruitment team during your conversation with them.  

Pre-employment checks will be conducted on all prospective employees. This will include a Right to Work in Australia Check, Police Check, Education Check, Reference Check and where appropriate a Visa Check. The information provided will be treated as confidential in accordance with the Information Privacy Act 2009 (Qld).