WorkCover Queensland is entering an exciting new chapter, guided by a renewed strategic focus and strong executive leadership shaping our 2030 Strategy. We’re embarking on an enterprise-wide transformation to strengthen our impact and continue making a positive difference in people’s lives.

We’re seeking experienced Customer Managers to join our Operations & Technology Group. In this dynamic leadership role, you’ll lead an industry-aligned claims management team to deliver outstanding customer outcomes — supporting injured workers on their journey back to work while achieving sustainable results for Queensland employers and strong business performance outcomes.

What You’ll Do

In this hands-on leadership role, you’ll:

• Lead, coach and motivate a team to deliver high-quality customer and claims outcomes
• Manage relationships with a portfolio of industry-aligned customers and stakeholders
• Provide expert guidance on statutory and common law claims management and premium issues
• Use data and insights to monitor performance, identify trends and drive continuous improvement
• Lead your team confidently through change, maintaining engagement, focus and resilience

What We’re Looking For

You’re a calm and confident leader who thrives in a fast-paced environment and leads by example. You bring a balance of empathy and accountability — supporting your team to perform at their best while delivering meaningful results.

What You’ll Bring

To thrive in this role, you’ll bring:

• Experience in a commercial insurance environment — ideally life insurance and/or personal injury claims management (highly desirable)
• Change management experience, including leading people through change to achieve business outcomes
• The ability to create a positive team culture that encourages growth and development
• Proven success in leading teams to achieve goals and build strong, collaborative relationships
• Strong communication and relationship skills, with the ability to empathise and deliver effective customer outcomes
• Excellent planning and organisational skills, with the ability to manage competing priorities and meet deadlines

A Bit About Us

Working in a collaborative team environment within a supportive and engaged organisation, you’ll enjoy a hybrid work model, access to personalised learning and development opportunities, and the holistic support of our health and wellbeing program.

We offer industry-competitive salaries, a generous superannuation scheme (including co-contribution), and study assistance. You can find out more about our Employee Benefits by visiting Working at WorkCover Queensland.

How do I apply?

If this sounds like you, we’d love to hear from you. Please submit your resume and application by Monday 1st December 5pm to be considered for this exciting opportunity.

We are committed to ensuring WorkCover reflects the diversity of the Queensland community. We welcome applications from First Nations peoples, members of the LGBTQIA+SB community, people of all ages, people who are neurodivergent, people with disability, and people from culturally and linguistically diverse backgrounds.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our recruitment team during your conversation with them.

Pre-employment checks will be conducted on all prospective employees. This includes a Right to Work in Australia Check, Police Check, Education Check, Reference Check, and where appropriate a Visa Check. The information provided will be treated as confidential in accordance with the Information Privacy Act 2009 (Qld).