WorkCover Queensland is entering an exciting new chapter, with a renewed strategic focus and strong executive leadership guiding our organisation's 2030 Strategy. We're embarking on an enterprise-wide transformation that will enable us to continue making a positive difference to people's lives and keep Queenslanders working. 

Join our dynamic Digital and Technology Group as Lead ServiceNow and drive innovative solutions that transform how we deliver services to Queensland workers and employers. We are moving beyond traditional service delivery to create a digital workplace that empowers productivity and satisfaction 

Within this role, you will: 

• Support the Commercial Application Services Manager to identify ServiceNow platform development opportunities aligned with goals across all WorkCover departments 

• Create overall roadmap and shape demand for enterprise platform consumption, validating technical specifications and designs 

• Ensure alignment with business strategy, roadmap, and platform governance policies while managing relationships with ServiceNow and partners 

• Own and oversee the ServiceNow instance, ensuring stability and usability across production and non-production environments 

• Lead technical governance and design configuration decisions to ensure seamless user experience aligned with platform design strategy 

• Lead technical staff in application maintenance, performance monitoring, error remediation, and upgrade planning 

• Partner with the Cyber Security Team to manage instance security posture and maintain detailed architecture views 

• Resolve technical escalations, respond to defects, and participate in process workshops 

• Collaborate proactively with key stakeholders and external vendors to provide ServiceNow technical delivery expertise 

• Foster a team culture that encourages empowerment, commitment to making a difference, and quality outcomes through business understanding 

A bit about you: 

You bring proven leadership in building and guiding high-performing teams, exceptional technical expertise in platform administration and development, and the ability to influence and collaborate seamlessly across all levels of the organisation. 

• Tertiary qualification in information technology or related field, ITIL (v3 minimum) 

• ServiceNow Certified System Administrator (essential) 

• ServiceNow Certified Implementation Specialist: ITSM (essential) and SM, Disco, SAM, HAM, SIR, VRM (highly desirable) 

• Minimum 5 years' experience in ServiceNow development or development lead role 

• Proven ability implementing ServiceNow application improvement initiatives promoting quality assurance and consistency 

• Strategic leadership experience in dynamic and complex change environments, including leading teams through change 

• Deep technical understanding of ServiceNow design, development, and deployment in complex environments 

• Expertise in application development, SDLC/SCRUM, Agile methodologies, and Cloud stack 

• Technical skills in JavaScript, HTML, CSS, GLIDE SCRIPTING, XHTML, Workflow and UI development, ServiceNow ITSM Application 

A bit about us  

Our vision is to be the best worker’s compensation insurer, to make a positive difference to people’s lives and to keep Queenslanders working.   

Our organisation is made up of individuals who collaborate and seek to engage others, working together as One Team. We embrace diversity and value people who bring personal energy and authenticity to everything they do. If you’re someone with a strong values-oriented compass and you want to achieve sustainable outcomes, you will find a great community at WorkCover.    

Working in a collaborative team environment within a supportive and engaged organisation, you’ll enjoy a hybrid work model, access to personalised learning and development opportunities and the holistic support of our health and wellbeing program. We offer industry competitive salaries, a generous superannuation scheme (including co-contribution) and study assistance. You can find out more about our Employee Benefits by visiting Working at WorkCover Qld. 

How do I apply?  

Ready to take the next step? We’d love to hear from you—submit your application today! Please note, we’ll begin reviewing applications in early January 2026. 

We are committed to ensuring WorkCover reflects the diversity of the Queensland community. We welcome applications from First Nations peoples, members of the LGBTQIA+SB community, people of all ages, people who are neurodivergent, people with disability, and people from culturally and linguistically diverse backgrounds. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our recruitment team during your conversation with them.  
  
Pre-employment checks will be conducted on all prospective employees. This will include a Right to Work in Australia Check, Police Check, Education Check, Reference Check and where appropriate a Visa Check. The information provided will be treated as confidential in accordance with the Information Privacy Act 2009 (Qld).