WorkCover Queensland is entering an exciting new chapter, with a renewed strategic focus and strong executive leadership guiding our organisation's 2030 Strategy. We're embarking on an enterprise-wide transformation that will enable us to continue making a positive difference to people's lives and keep Queenslanders working.

This is an exciting opportunity to join our Digital and Technology Group as a Service Desk Representative on a fixed term contract. In this role, you’ll support over 1,200 employees across more than 100 applications, ensuring they have the technology and tools they need to deliver for Queensland workers and businesses.

You'll be the first point of contact for our internal customers, ensuring seamless technology experiences that enable our mission-critical work. You'll thrive in a fast-paced environment where problem-solving meets customer care, contributing directly to our digital evolution.

Key responsibilities will include:

• Provide first-level technical support via phone, email, and ticketing systems, resolving hardware, software, and network issues
• Log, prioritise, and escalate incidents according to established procedures, ensuring timely resolution and customer satisfaction
• Maintain accurate documentation of all service requests, solutions, and user interactions in the service management system
• Support end-users with password resets, account management, and basic application troubleshooting
• Collaborate with technical teams to identify trends, contribute to knowledge base articles, and continuously improve service delivery

A little bit about you

You are a customer-focused IT professional who thrives on solving problems and delivering excellent service. You’ll bring:

• Minimum 2 years’ experience in a service desk or IT support environment
• Sound technical knowledge across Microsoft Windows, Microsoft 365, Active Directory and related enterprise platforms
• Strong troubleshooting skills with computer hardware, desktop, and telephony support
• Experience with ITIL processes and service management tools (e.g., ServiceNow)
• Awareness of cloud environments (AWS or Azure) is desirable
• Excellent communication skills, with the ability to engage effectively with a diverse range of people
• A proactive, solutions-focused mindset with strong organisational skills
• Commitment to delivering outstanding customer service with empathy and professionalism
• Ability to work collaboratively as part of a team while taking ownership of issues through to resolution

A little bit about us

Working in a collaborative team environment within a supportive and engaged organisation, you'll enjoy a hybrid work model, access to personalised learning and development opportunities and the holistic support of our health and wellbeing program. We offer industry competitive salaries, a generous superannuation scheme (including co-contribution) and study assistance. You can find out more about our Employee Benefits by visiting Working at WorkCover Qld.

How to apply

To apply for this fixed term contract opportunity until June 2027, please submit your application and resume.

We are committed to ensuring WorkCover reflects the diversity of the Queensland community. We welcome applications from First Nations peoples, members of the LGBTQIA+SB community, people of all ages, people who are neurodivergent, people with disability, and people from culturally and linguistically diverse backgrounds. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our recruitment team during your conversation with them.

Pre-employment checks will be conducted on all prospective employees. This will include a Right to Work in Australia Check, Police Check, Education Check, Reference Check and where appropriate a Visa Check. The information provided will be treated as confidential in accordance with the Information Privacy Act 2009 (Qld).