About WorkCover Queensland

At WorkCover Queensland our vision is to be the best worker's compensation insurer, to make a positive difference to people's lives and to keep Queenslanders working. Our flexible work environment allows you to be your best every day and contribute to the big picture.

Our organisation is made up of individuals who collaborate and seek to engage others, working together as One Team. We embrace diversity and value people who bring personal energy and authenticity to everything they do. If you're someone with a strong values-oriented compass and you want to achieve sustainable outcomes, you will find a great community at WorkCover.

About the opportunity

We’re looking for a Claims Policy Advisor to join our Customer Quality Assurance team. In this pivotal role, you’ll turn complex policy content into clear, accessible guidance. Your primary focus will be rewriting existing policies into user-friendly language and contributing to our upcoming Knowledge Management Project. This is a fantastic opportunity for a creative communicator passionate about making policy simple, practical, and accessible for all.

In this role, day to day you’ll:

• Review and rewrite existing policy content (especially intranet-based material), transforming complex information into easy-to-understand guidance for new and existing staff
• Collaborate on new policy development, ensuring content is clear, actionable, and tailored for diverse audiences
• Play a key role in our Knowledge Management Project, offering fresh perspectives on how content is organised and accessed
• Work closely with stakeholders across the organisation to gather feedback and identify opportunities to improve content
• Innovate and experiment with new ways of delivering policy information that boost user engagement and understanding of compliance

What we are looking for

You’re a creative communicator with exceptional writing skills and a natural ability to simplify complex information. With a strong focus on user experience, you excel at turning technical, legal, or policy-heavy content into practical, accessible guidance that resonates with a wide audience.

Your background might be in marketing, communications, learning and development, government or  education—all of which will help you thrive in this role.

You’re an innovative thinker while operating within organisational structures, always striving to deliver content that is meaningful, practical, and accessible.

You bring a mix of relevant qualifications and hands-on experience, including:

• Skilled in translating complex information into clear, user-friendly content
• Familiarity with claims processes and regulatory frameworks
• Strong writing, editing, and content structuring skills with a focus on tone and accessibility
• Confident communicator with the ability to collaborate and influence across teams
• Experienced in using SharePoint and internal communication platforms
• Able to manage multiple priorities and deliver high-quality work to deadlines
• Comfortable leading content initiatives, facilitating workshops, and supporting strategic communication
• Experience in legal, policy, or technical writing, ideally in regulated or insurance environments (desirable)
• Training in user-centred design or plain language writing (desirable)
• Tertiary qualification in Law, Communications, Policy, or related field (desirable)

A little bit about us

WorkCover Queensland is entering an exciting new chapter, guided by a refreshed strategic focus and strong executive leadership under our 2030 Strategy. As part of a major enterprise-wide transformation, we’re committed to delivering greater impact, helping improve lives, and keeping Queenslanders safe and working.

Working in a collaborative team environment within a supportive and engaged organisation, you'll enjoy a hybrid work model, access to personalised learning and development opportunities and the holistic support of our health and wellbeing program. We offer industry competitive salaries, a generous superannuation scheme (including co-contribution) and study assistance. You can find out more about our Employee Benefits by visiting Working at WorkCover Qld.

How to apply

Submit your resume and application below.

We are committed to ensuring WorkCover reflects the diversity of the Queensland community. We welcome applications from First Nations peoples, members of the LGBTQIA+SB community, people of all ages, people who are neurodivergent, people with disability, and people from culturally and linguistically diverse backgrounds. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our recruitment team during your conversation with them.

Pre-employment checks will be conducted on all prospective employees. This will include a Right to Work in Australia Check, Police Check, Education Check, Reference Check and where appropriate a Visa Check. The information provided will be treated as confidential in accordance with the Information Privacy Act 2009 (Qld).