We have an exciting 12-month fixed term contract vacancy to join our Customer Insights team. 

At WorkCover Queensland our vision is to be the best worker’s compensation insurer, to make a positive difference to people’s lives and to keep Queenslanders working. Our flexible work environment allows you to be your best every day and contribute to the big picture.  

Our organisation is made up of individuals who collaborate and seek to engage others, working together as One Team. We embrace diversity and value people who bring personal energy and authenticity to everything they do. If you’re someone with a strong values-oriented compass and you want to achieve sustainable outcomes, you will find a great community at WorkCover.  

About the role 

As the Research and Insights Lead, you will: 

• Lead the design, delivery, and continuous improvement of our Voice of Customer program. 

• Own and manage our survey platform (currently Qualtrics). 

• Design and execute customer feedback surveys across the customer lifecycle, both tracking and adhoc surveys. 

• Design and execute qualitative research to build on insights and understanding (such as in-depth interviews). 

• Collate and analyse customer data to generate actionable insights. 

• Develop and deliver impactful reports and innovative communication strategies to effectively disseminate insights across the organisation and support data-informed decision making. 

• Collaborate across teams to inform decisions and improve experiences and communicate findings through compelling reports and storytelling. 

• Connect CX metrics with business KPIs and strategic outcomes. 

A bit about you: 

• Tertiary qualification in business, marketing, statistics, or a related field. 

• At least 5 years of experience in customer insights or quantitative research. 

• Demonstrable hands-on experience with an experience management program (e.g. Voice of Customer) and a survey management platform (e.g. Qualtrics). 

• Customer-centric mindset with a strong ability to translates data into strategic solutions. 

• Excellent presentation and facilitation skills to Senior Leaders. 

• Strong excel or statistical analysis skills and familiarity with business intelligence skills. 

A bit about us: 

Working in a collaborative team environment within a supportive and engaged organisation, you’ll enjoy a hybrid work model, access to personalised learning and development opportunities and the holistic support of our health and wellbeing program. We offer industry competitive salaries, a generous superannuation scheme (including co-contribution) and study assistance. You can find out more about our Employee Benefits by visiting Working at WorkCover Qld.  
 
How do I apply? 

Please submit your resume and covering letter to Rebecca Williams. 

We are committed to ensuring WorkCover reflects the diversity of the Queensland community. We welcome applications from First Nations peoples, members of the LGBTQIA+SB community, people of all ages, people who are neurodivergent, people with disability, and people from culturally and linguistically diverse backgrounds.