At WorkCover Queensland our vision is to be the best worker’s compensation insurer, to make a positive difference to people’s lives and to keep Queenslanders working. Our flexible work environment allows you to be your best every day and contribute to the big picture.

Our organisation is made up of individuals who collaborate and seek to engage others, working together as One Team. We embrace diversity and value people who bring personal energy and authenticity to everything they do. If you’re someone with a strong values-oriented compass and you want to achieve sustainable outcomes, you will find a great community at WorkCover.

We’re seeking compassionate and customer-focused individuals to join our team as Call Centre Operators. You’ll play a vital role in assisting customers with policy queries and work-related injury claims.

What you’ll do:

• Provide exceptional customer service, ensuring prompt and efficient resolution of enquiries
• Accurately process requests and identify opportunities for process improvement
• Collaborate with diverse teams to deliver seamless customer experiences
• Demonstrate critical thinking to understand complex insurance policies and legislative requirements
• Adapt to fluctuating workloads, remaining flexible and agile during peak periods
• Handle sensitive and challenging conversations with empathy and understanding

What we’re looking for:

• Previous experience in a customer-centric role, ideally within insurance or a high-volume call centre
• Strong communication and interpersonal skills, with the ability to build rapport and trust with customers
• A keen eye for detail and accuracy, with the ability to work efficiently under pressure
• A passion for helping others and a commitment to delivering outstanding customer service

A bit about us:

Working in a collaborative team environment within a supportive and engaged organisation, you’ll enjoy a hybrid work model, access to personalised learning and development opportunities and the holistic support of our health and wellbeing program. We offer industry competitive salaries, a generous superannuation scheme (including co-contribution) and study assistance. You can find out more about our Employee Benefits by visiting Working at WorkCover Qld.

How do I apply?

Please submit your resume and covering letter to Angela Moutsatsos, Talent Advisor with applications closing at 10am Friday, 17 January 2025. Successful applicants will commence in the role from 24 Febuary 2025.

Pre-employment checks will be conducted on all prospective employees. This will include a Police Check, Education Check, Reference Check and where appropriate a Visa Check. The information provided will be treated as confidential in accordance with the Information Privacy Act 2009 (Qld).

WorkCover Queensland is committed to building a safe and respectful workplace, celebrating difference and where all of our people feel included. Through our Diversity Council Australia membership, Reflect Reconciliation Action Plan, Age and Work Strategy and profile as a Work180 Endorsed Employer for Women, we continue to strive to do better for all of our people, and the Queensland community.

Aboriginal and Torres Strait Islander people are encouraged to apply.