At WorkCover Queensland our vision is to be the best worker’s compensation insurer, to make a positive difference to people’s lives and to keep Queenslanders working. Our flexible work environment allows you to be your best every day and contribute to the big picture.  

Our organisation is made up of individuals who collaborate and seek to engage others, working together as One Team. We embrace diversity and value people who bring personal energy and authenticity to everything they do. If you’re someone with a strong values-oriented compass and you want to achieve sustainable outcomes, you will find a great community at WorkCover.  

The ServiceNow Administrator is responsible for providing day to day operational support and development of the ServiceNow platform. You will undertake design, development, and delivery of ongoing support for applications and customisations in the ServiceNow Platform, this includes data integrations, management, and quality. The ServiceNow Administrator helps build out platform capabilities aligned to the strategic objectives and future capability roadmaps to help deliver to the broader future of enterprise service management at WorkCover Queensland. 

Key Responsibilities: 

• Responsible for solving technical escalations, including resolution of defects and running process workshops with key internal stakeholders to identify and address areas for uplift. 

• Provide specialist administration, support, maintenance and guidance of ServiceNow platform and associated applications. 

• Plan, prioritise, develop, build, deploy and maintain catalog items and associated flows/workflows as required. 

• Produce documentation which displays critical thinking to support risk and architecture lead platform decisions. 

• Monitor health, usage, and overall compliance of ServiceNow and its applications and identify recommendations to improve the performance of the application. 

• Manage and maintain ServiceNow MID Server Infrastructure across on premise and AWS cloud environments. 

• Develop and maintain systems integrations and process automations in alignment with platform governance policies. 

• Responsible for upgrade planning and execution across applications and platform as required in collaboration with ServiceNow partners. 

• Identify and deliver training opportunities and provide platform training as required to the business to ensure the correct usage and understanding of the platform. 

• Work collaboratively with the ServiceNow team to maintain awareness of cyber security and work with the Cyber and Information Security Team to strengthen instance security posture. 

Skills and Experience: 

• Tertiary qualification in Information Technology or related field. 

• ServiceNow Certified System Administrator (essential) and Certified Implementation Specialist: ITSM (essential). 

• Minimum 3 years' experience in ServiceNow administration or development. 

• Strong knowledge of ITIL, Agile, and DevOps practices. 

• Proficiency in JavaScript, HTML, CSS, GLIDE Scripting, and ServiceNow platform capabilities. 

• Experience with incident, change, problem, request, CMDB, and knowledge management applications. 

• Excellent problem-solving, collaboration, and communication skills. 

• Ability to manage multiple tasks, work autonomously, and deliver within set timelines. 

About the Team  

Within our Digital and Technology Group, the Service Operations team values the diverse backgrounds and experiences of its individuals, fostering an environment where everyone’s voice is respected and heard. They offer support and guidance to one another, creating a strong sense of community within the team. In our workplace, there’s always space for laughter and jokes, ensuring that alongside productivity, enjoyment thrives too. 

Working in a collaborative team environment within a supportive and engaged organisation, you’ll enjoy a hybrid work model, access to personalised learning and development opportunities and the holistic support of our health and wellbeing program. We offer industry competitive salaries, a generous superannuation scheme (including co-contribution) and study assistance. You can find out more about our Employee Benefits by visiting Working at WorkCover Qld.  
 
How do I apply? 

Please submit your resume and covering letter to Rebecca Williams, Senior Talent Specialist with applications closing at 6pm, Friday 31th January. 

We are committed to finding amazing people to fill our vacancies but acknowledge that some standard recruitment processes do not always allow people, especially those from marginalised groups to shine. If there are any adjustments we can make or support we can offer in our recruitment process that will enable you to best present yourself and fully demonstrate your capability, please let us know how.   

Pre-employment checks will be conducted on all prospective employees. This will include a Right to Work in Australia Check, Police Check, Education Check, Reference Check and where appropriate a Visa Check. The information provided will be treated as confidential in accordance with the Information Privacy Act 2009 (Qld). 

WorkCover Queensland is committed to building a safe and respectful workplace, celebrating difference and where all of our people feel included. Through our Diversity Council Australia membership, Reflect Reconciliation Action Plan, Age and Work Strategy and profile as a Work180 Endorsed Employer for Women, we continue to strive to do better for all of our people, and the Queensland community. 

Aboriginal and Torres Strait Islander people are encouraged to apply!