WorkCover Queensland is entering an exciting new chapter, guided by a renewed strategic focus and strong executive leadership shaping our 2030 Strategy. We’re embarking on an enterprise-wide transformation to strengthen our impact and continue making a positive difference in people’s lives.

The Opportunity

Lead the Digital Experience Applications platforms at WorkCover Queensland and play a critical role in delivering technology outcomes that enhance experiences for Queensland workers and employers. Reporting to the Manager, Digital Experience Applications, you will lead a multidisciplinary team of platform specialists, software engineers, platform engineers and QE practitioners, driving platform strategy, delivery and operational excellence.

We're looking for a leader with a strong technical background who can confidently work across both technology and business teams. You'll be comfortable discussing technical challenges and opportunities with engineers, while helping business stakeholders understand the implications and make informed decisions.

Key responsibilities include:

• Coaching, developing and leading a high-performing technical team.
• Owning the platform roadmap, backlog and end-to-end lifecycle, from demand management through to continuous improvement.
• Driving major platform initiatives and business transformation outcomes across key digital experience platforms, including Knowledge Management (Livepro), DXP (Sitecore) and Contact Management (Genesys Cloud).
• Partnering with business stakeholders, architects, technical leads and vendors to prioritise and deliver value.
• Translating complex technical concepts, risks and opportunities into clear, actionable insights for non-technical stakeholders.
• Ensuring platform reliability, security, performance, scalability and operational sustainability.
• Managing platform costs, vendor relationships, risk and governance obligations.

This is an opportunity to influence enterprise technology direction while contributing to WorkCover's vision of making a positive difference to people's lives.

About You

You are an experienced technology leader with a proven background leading enterprise-scale platforms in complex environments. You combine strong technical credibility with people leadership, commercial acumen, stakeholder engagement skills and a passion for delivering customer-focused outcomes.

You'll bring:

• Experience leading technology platform delivery and operations at scale, ideally across customer-facing digital experience platforms such as Sitecore, Genesys or similar technologies.
• A proven track record of coaching, developing and leading high-performing technical teams.
• Experience working in Agile, DevOps and product-led environments.
• Strong stakeholder management and influencing skills, with the ability to communicate complex technical concepts to non-technical stakeholders and build trusted relationships across business and technical teams.
• The ability to balance delivery priorities, operational performance, risk and technical health.
• Experience operating within regulated environments.
• A tertiary qualification in IT, Computer Science or a related discipline.

Most importantly, you're a leader who creates clarity, builds capability and brings people together to deliver outcomes. You're energised by continuous improvement, comfortable making decisions in evolving environments and motivated by the opportunity to make a meaningful impact.

Why Join Us

Our vision is to be the best workers’ compensation insurer, making a positive difference to people’s lives and keeping Queenslanders working. At WorkCover, we deliver with heart, own our outcomes, work best together and stay open to what’s possible - and we’re looking for people who share these values

When you join us, you’ll benefit from:

• A purpose‑driven organisation where your work genuinely makes a positive impact on Queenslanders’ lives
• A collaborative and supportive team environment that values empathy, trust and working together
• Hybrid work arrangements that support flexibility and work–life balance
• Personalised learning and development opportunities to support your growth and career progression
• A holistic health and wellbeing program designed to support you both professionally and personally
• Industry‑competitive salaries
• A generous superannuation scheme, including co‑contribution
• Study assistance to support ongoing education and professional development

You can find out more about what it’s like to work with us by visiting Working at WorkCover Qld.  

How do I apply?

If this sounds like you, we’d love to hear from you. Applications close 5pm, Wednesday 5th August. 

We are committed to ensuring WorkCover reflects the diversity of the Queensland community. We welcome applications from First Nations peoples, members of the LGBTQIA+SB community, people of all ages, people who are neurodivergent, people with disability, and people from culturally and linguistically diverse backgrounds.

Acceptance of applications submitted after advertising closes is at the discretion of the selection panel.

To ensure you have the best and most inclusive experience, please let us know if you require any reasonable adjustments or accommodations to help you confidently showcase your skills and potential. You can contact us at recruitment@workcoverqld.com.au or let our recruitment team know during your conversation with them.

Pre-employment checks will be conducted on all prospective employees. This includes a Right to Work in Australia Check, Police Check, Education Check, Reference Check, and where appropriate a Visa Check. The information provided will be treated as confidential in accordance with the Information Privacy Act 2009 (Qld). All permanent appointments are subject to a probationary period in accordance with our policy