We have opportunities to help support employers and injured workers with a focus on facilitating successful return-to-work outcomes.

WorkCover Queensland is committed to making a positive difference to people’s lives. Our purpose is clear: we collaborate with and support our customers to keep Queenslanders working. Our customers are central to everything we do. We strive to understand our customers’ needs in depth to deliver valuable experiences and tailored solutions. Our people are purpose-driven, and we foster an environment that motivates everyone to contribute and create impact.

About The Role:

As a Claims Advisor, you will facilitate the rehabilitation and return to work of customers with physical and mental injuries sustained at work. You will build influential relationships with a range of stakeholders including allied health providers, employers and injured workers to achieve positive, early return to work outcomes.

About You:

• A customer experience professional
• Resilient and composed in challenging situations
• Strong problem solver and decision maker with excellent time management
• Collaborative team member who proactively contributes to solutions
• Experience in a similar role (case management, insurance, health or relationship management)
• Relevant tertiary qualifications in health, psychology, business or law are advantageous

What We Offer:

• Competitive salary and access to banked time
• Regular training and secondment opportunities
• Study assistance and leadership development programs
• Great central CBD location
• Hybrid 5 in 10 model and flexible working options following successful probation
• An organisation that prioritises workplace culture, job satisfaction and work-life balance
• Dedicated wellness program offering discounted private health insurance and an Employee Assistance Program

How do I apply?
If this sounds like you, we’d love to hear from you. We are committed to ensuring WorkCover reflects the diversity of the Queensland community. We welcome applications from First Nations peoples, members of the LGBTQIA+SB community, people of all ages, people who are neurodivergent, people with disability, and people from culturally and linguistically diverse backgrounds.

Please Note: As part of our process, you will be required to attend an in-person Interview and Information session for three hours.

To ensure you have the best and most inclusive experience, please let us know if you require any reasonable adjustments or accommodations to help you confidently showcase your skills and potential. You can contact us at recruitment@workcoverqld.com.au or let our recruitment team know during your conversation with them.

Pre-employment checks will be conducted on all prospective employees. This includes a Right to Work in Australia Check, Police Check, Bankruptcy, Reference Check and where appropriate a Visa Check. The information provided will be treated as confidential in accordance with the Information Privacy Act 2009 (Qld).