WorkCover Queensland is entering an exciting new chapter, guided by a renewed strategic focus and strong executive leadership shaping our 2030 Strategy. As part of this transformation, we're building a fresh, modern Capability function and introducing newly created roles that will redefine contemporary learning, coaching, and capability uplift across our Claims division.

We’re seeking an engaging, learner‑focused facilitator who’s passionate about shaping the capability of our claims professionals from their very first day.

The Claims Capability Trainer is a hands‑on role at the heart of our learning experience — where you’ll bring curriculum to life, turn theory into practical skill, and create the kind of training moments that build confidence and competence across our workforce. If you thrive in front of a room, love helping people grow, and want to play a meaningful role in developing both new starters and experienced staff, this is an opportunity to make a genuine impact on how we deliver world‑class claims management.

What You’ll Do

• Collaborate with other Claims Capability Trainers to deliver consistent and effective formal learning programs for new starters in customer-facing roles during their 12 week induction and onboarding experience. 
• Collaborate with the Claims Capability Team Leaders and other Claims Capability Trainers to provide guidance and advice to new starters as they embed their learning through completing on the job activities. 
• Review participant feedback and learning effectiveness measures to identify opportunities to improve delivery of formal programs, providing feedback to the Design team where appropriate. 
• Deliver ongoing development interventions (micro learns, Lunch and Learns, classroom session etc) across customer facing roles to address systemic capability gaps identified though Quality Assurance findings, Claims Coaches feedback, Technical Advice and/or Claims performance reporting. 
• Perform any other activities as required by the Claims Capability Lead to deliver business as usual outcomes and/or continuous improvement initiatives. 

What We’re Looking For

You’re a confident, adaptable presenter who knows how to make complex concepts clear, engaging, and relevant for a wide range of learners. You bring energy, curiosity, and a genuine commitment to helping people succeed — whether they’re brand new to the industry or seasoned professionals sharpening their skills. You’re comfortable flexing your facilitation style, experimenting with modern adult‑learning techniques, and investing in your own development to continually elevate your delivery. Most importantly, you create a supportive learning environment where people feel safe to ask questions, build capability, and grow.

What You’ll Bring

• Experience in the Workers Compensation or Life Insurance industry mandatory. 
• Experience in a customer facing role in Workers Compensation and injury management highly regarded. 
• Proven track record managing competing priorities in a fast paced environment. 
• Strong interpersonal and communication skills (verbal and written) 
• Proven experience of collaborating with and influencing others. 
• Tertiary qualification in business or similar discipline highly regarded. 

A Bit About Us

Our vision is to be the best workers’ compensation insurer, making a positive difference to people’s lives and keeping Queenslanders working. We turn care into action, act with integrity, and work together to unlock what’s possible. If you value empathy, collaboration, and continuous improvement, you’ll find a great community at WorkCover. 

Working in a collaborative team environment within a supportive and engaged organisation, you’ll enjoy a hybrid work model, access to personalised learning and development opportunities and the holistic support of our health and wellbeing program. We offer industry competitive salaries, a generous superannuation scheme (including co-contribution) and study assistance. You can find out more about our Employee Benefits by visiting Working at WorkCover Qld. 

How do I apply?

If this sounds like you, we’d love to hear from you. Please submit your resume and a video response to the following criteria by Monday 2^nd March 4pm, with reviews early to mid March.

• Choose a concept, process, for e.g a recent change in our claims environment and explain it as if you were delivering it to a group of learners who are brand new to role and new to skill. In your video response (3–5 minutes), demonstrate how you would:
  • Break down the concept into clear, digestible parts
  • Use simple, learner‑friendly language
  • Connect the concept to real‑world claims practice
  • Check for understanding or create engagement
  • Support different learning needs or styles

We are committed to ensuring WorkCover reflects the diversity of the Queensland community. We welcome applications from First Nations peoples, members of the LGBTQIA+SB community, people of all ages, people who are neurodivergent, people with disability, and people from culturally and linguistically diverse backgrounds.

To ensure you have the best and most inclusive experience, please let us know if you require any reasonable adjustments or accommodations to help you confidently showcase your skills and potential. You can contact us at recruitment@workcoverqld.com.au or let our recruitment team know during your conversation with them.

Pre-employment checks will be conducted on all prospective employees. This includes a Right to Work in Australia Check, Police Check, Education Check, Reference Check, and where appropriate a Visa Check. The information provided will be treated as confidential in accordance with the Information Privacy Act 2009 (Qld).