WorkCover Queensland is entering an exciting new chapter, guided by a renewed strategic focus and strong executive leadership shaping our 2030 Strategy. As part of this transformation, we're building a fresh, modern Capability function and introducing newly created roles that will redefine contemporary learning, coaching, and capability uplift across our Claims division.

We’re seeking an emerging people leader who’s ready to step into a role with real influence — someone who wants to shape the learning journey of our newest claims professionals and set them up for long‑term success.

This Claims Capability Team Leader role is a unique opportunity to hone your coaching and leadership capability while playing a hands‑on role in building strong holistic foundations, guiding new starters through their early development, and modelling what great claims management looks like. If you’re passionate about developing others, confident in your own practice, and excited to grow as a leader, this role offers the perfect platform to stretch, learn, and make a meaningful impact.

What You’ll Do

• Participate in relevant Claims Capability Development Leadership Team meetings, supporting business as usual outcomes and continuous improvement projects. 
• Develop trusted relationships with key internal and external stakeholders to facilitate the successful delivery of business as usual outcomes and continuous improvement initiatives. 
• Onboard a team of new starters in customer- facing roles, welcoming them to WQC and/or the team and providing an overview of their induction and onboarding experience. 
• Enable team members to effectively participate in applicable formal learning programs, undertaking regular check-ins and providing support and feedback as required. 
• Support team members to embed their learning by allocating suitable on the job activities. 
• Collaborate with Claims Capability Trainers to provide technical guidance, advice and deskside coaching as required to enable team members to build required capability and deliver appropriate customer outcomes. 
• Monitor completion of assigned activities, providing feedback and suggestions. 
• Review files and decisions for accuracy, confirming appropriate customer outcomes and /or providing feedback on improvement opportunities. 
• Provide formal attestations at the end of the onboarding journey, confirming that team members have the capability to transition to their permanent team. 
• Support recruitment of new starters as required. 
• Provide backfill support to the Claims Capability Lead as needed and contribute to BAU delivery, continuous improvement projects, and transformation initiatives

What We’re Looking For

You’re a supportive, confident mentor who thrives when helping others grow. You bring strong technical claims expertise, a calm and constructive coaching style, and a genuine commitment to building capability in a way that lifts both performance and confidence. You’re someone who leads by example — clear in your communication, consistent in your expectations, and motivated by seeing people progress. Most importantly, you’re ready to step into people leadership, eager to refine your coaching craft, and excited to contribute to a culture where learning, development, and best practice are front and centre.

What You’ll Bring

• Proven success in coaching, mentoring, and developing others to improve performance. 
• Proven track record of delivering effective customer outcomes. 
• Experience in a Claims Assessor or similar role mandatory.  
• Relevant tertiary qualification (Business, Management, or related discipline) highly regarded. 

A Bit About Us

Our vision is to be the best workers’ compensation insurer, making a positive difference to people’s lives and keeping Queenslanders working. We turn care into action, act with integrity, and work together to unlock what’s possible. If you value empathy, collaboration, and continuous improvement, you’ll find a great community at WorkCover. 

Working in a collaborative team environment within a supportive and engaged organisation, you’ll enjoy a hybrid work model, access to personalised learning and development opportunities and the holistic support of our health and wellbeing program. We offer industry competitive salaries, a generous superannuation scheme (including co-contribution) and study assistance. You can find out more about our Employee Benefits by visiting Working at WorkCover Qld. 

How do I apply?

If this sounds like you, we’d love to hear from you. Submit your resume and cover letter today! Applications close Monday 2nd March 4pm, with reviews early to mid March.

We are committed to ensuring WorkCover reflects the diversity of the Queensland community. We welcome applications from First Nations peoples, members of the LGBTQIA+SB community, people of all ages, people who are neurodivergent, people with disability, and people from culturally and linguistically diverse backgrounds.

To ensure you have the best and most inclusive experience, please let us know if you require any reasonable adjustments or accommodations to help you confidently showcase your skills and potential. You can contact us at recruitment@workcoverqld.com.au or let our recruitment team know during your conversation with them.

Pre-employment checks will be conducted on all prospective employees. This includes a Right to Work in Australia Check, Police Check, Education Check, Reference Check, and where appropriate a Visa Check. The information provided will be treated as confidential in accordance with the Information Privacy Act 2009 (Qld).