WorkCover Queensland is entering an exciting new chapter, guided by a renewed strategic focus and strong executive leadership shaping our 2030 Strategy. As part of this transformation, we're building a fresh, modern Capability function and introducing newly created roles that will redefine contemporary learning, coaching, and capability uplift across our Claims division.

We’re seeking a learning leader who’s energised by the chance to shape something bigger than a curriculum — someone who wants to redefine how an entire organisation builds capability in a complex, deeply human environment.

The Claims Capability Design Lead role is a rare opportunity to influence a major transformation, elevate the craft of learning design, and create bold, modern solutions that genuinely change how our people support injured Queenslanders. If you’re driven by purpose, excited by innovation, and ready to leave a legacy, you’ll thrive here.

What You’ll Do

• Lead the Claims Capability Design team to deliver contemporary, adult focused learning experiences that builds the capability of customer facing personal injury claims staff.   
• Develop trusted relationships with key internal and external stakeholders to facilitate the successful delivery of business-as-usual outcomes and continuous improvement initiatives. 
• Support the Manager Claims Capability to work with key stakeholders to set the overarching strategy, propositions and priorities for the Claims Capability team. 
• Oversee Claims Capability collaboration with the enterprise Learning & Development (L&D) team in and participate in relevant communities of practice to drive the consistent application of contemporary L&D standards
• Oversee design, development, implementation and maintenance of relevant Claims Capability frameworks, ensuring alignment with the enterprise capability framework. 
• Oversee the identification of systemic capability gaps across customer facing claims teams, collaborating with key stakeholders
• Champion modern learning methodologies and innovative delivery approaches 
• Design and deliver workshops and work with focus groups to elicit insights, and build desire for behavioural change. 
• Manage the day-to-day team workload and scheduling to ensure consistent delivery against customer expectations. 
• Provide strong people leadership through clear goalsetting, coaching, and development, fostering a values driven and continuous improvement team culture while maintaining accurate records and meeting key compliance obligations‑setting, coaching, and development, fostering a values‑driven and continuous improvement team culture while maintaining accurate records and meeting key compliance obligations
• Support recruitment, onboarding, and development of new team members
• Provide relevant updates, insights, and support to leadership including backfill for the Manager Claims Capability

What We’re Looking For

You’re a strategic thinker with the confidence to challenge the status quo and the creativity to design learning that sticks. You blend contemporary adult‑learning expertise with a practical, outcomes‑focused mindset, and you know how to bring people on the journey — from frontline teams to senior leaders. You’re energised by complexity, skilled at simplifying it, and passionate about building capability that lifts performance, culture, and customer outcomes. Most importantly, you lead with curiosity, courage, and a genuine commitment to helping people grow.

What You’ll Bring

• Minimum of 7 years' experience building effective capability solutions that have delivered tangible, measurable business outcomes.
• Demonstrated experience effectively managing competing priorities.  
• Demonstrated experience building trusted, collaborative relationships with peers and other stakeholders. 
• Experience in capability frameworks, including mapping skills and knowledge to qualification levels is an advantage 
• Background in insurance, personal injury, or another regulated, customer facing environment is an advantage 
• Experience effectively leading a team of learning professionals highly regarded. 
• Training qualification in adult education - Cert IV in Training and Assessment (TAE40122 or equivalent mandatory).  
• Tertiary qualification in business or similar discipline. 
• Additional study in learning design, digital learning, or capability development is a strong advantage. 

A Bit About Us

Our vision is to be the best workers’ compensation insurer, making a positive difference to people’s lives and keeping Queenslanders working. We turn care into action, act with integrity, and work together to unlock what’s possible. If you value empathy, collaboration, and continuous improvement, you’ll find a great community at WorkCover. 

Working in a collaborative team environment within a supportive and engaged organisation, you’ll enjoy a hybrid work model, access to personalised learning and development opportunities and the holistic support of our health and wellbeing program. We offer industry competitive salaries, a generous superannuation scheme (including co-contribution) and study assistance. You can find out more about our Employee Benefits by visiting Working at WorkCover Qld. 

How do I apply?

If this sounds like you, we’d love to hear from you. Submit your resume and cover letter today! Applications close Monday 2nd March 4pm, with reviews early to mid March.

We are committed to ensuring WorkCover reflects the diversity of the Queensland community. We welcome applications from First Nations peoples, members of the LGBTQIA+SB community, people of all ages, people who are neurodivergent, people with disability, and people from culturally and linguistically diverse backgrounds.

To ensure you have the best and most inclusive experience, please let us know if you require any reasonable adjustments or accommodations to help you confidently showcase your skills and potential. You can contact us at recruitment@workcoverqld.com.au or let our recruitment team know during your conversation with them.

Pre-employment checks will be conducted on all prospective employees. This includes a Right to Work in Australia Check, Police Check, Education Check, Reference Check, and where appropriate a Visa Check. The information provided will be treated as confidential in accordance with the Information Privacy Act 2009 (Qld).