Case Manager

Apply now Job no: 492873
Work type: Permanent - Full Time, Permanent - Part Time
Location: Brisbane CBD
Categories: Claims Management Group - Claims Management, Claims Advisor

WorkCover Queensland is committed to making a positive difference to people’s lives. Our purpose is simple: we partner with and support our customers to keep Queenslanders working. Our customers are at the heart of everything we do. We aim to understand our customers deeply to deliver valued experiences and tailored solutions. Our people are connected to purpose and we’re creating an environment that inspires them to make a difference.

About the role:

We are excited to announce we currently have full-time and part-time (0.80 FTE) Case Manager opportunities available. As a Case Manager, you will facilitate the rehabilitation and return to work of customers with physical and mental injuries sustained at work. You will build influential and valuable networks with a range of stakeholders including allied health providers, employers and injured workers to achieve positive, early return to work outcomes for both workers and employers.

In return, you will be rewarded with a competitive salary combined with an organisational culture that offers work-life balance.  You will engage in challenging and interesting work and have access to a range of training, promotion and secondment opportunities to build on your skills and advance your career.

About you:

  • A customer experience superstar
  • Stay resilient under pressure in challenging situations
  • Strong decision maker with excellent time management skills
  • An outstanding team player who proactively assists to solve problems
  • Experience in a similar role (case management, insurance, health, legal or relationship management environment)
  • Relevant tertiary qualifications within health, psychology, business or law are desirable


  • Remote and flexible working options
  • Competitive salary and access to banked time
  • Additional career opportunities within a large and successful organisation
  • Regular promotion and secondment opportunities
  • Study assistance and leadership development programs
  • An organisation that prioritises workplace culture, job satisfaction and work-life balance
  • Great CBD location, close to all public transport and dining locations
  • End of trip facilitates to cycle or jog into work
  • Dedicated wellness program offering discounted private health insurance and an Employee Assistance Program

If you want to join a leading organisation that invests in its people whilst providing the opportunity to positively impact the lives of others every day, take the next step and apply today.  Please note, interviews for this role will take place from 20- 22 July 2022, with successful candidates commencing in the position from 29 August 2022.


Pre-employment checks will be conducted on all prospective employees. This will include a Police Check, Education Check, Reference Check and where appropriate a Visa Check. The information provided will be treated as confidential in accordance with the Information Privacy Act 2009 (Qld).

WorkCover Queensland is committed to building a safe and respectful workplace, celebrating difference and where all of our people feel included. Through our Diversity Council Australia membership, Reflect Reconciliation Action Plan, Age and Work Strategy and profile as a Work180 Endorsed Employer for Women, we continue to strive to do better for all of our people, and the Queensland community.

Aboriginal and Torres Strait Islander people are encouraged to apply.

Advertised: E. Australia Standard Time
Applications close: E. Australia Standard Time

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